Privacy Policy and Terms

Louie's Cleaning and Restoration, a d/b/a of Callaghan Carpet Cleaning (“we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.louiesrestoration.com (the “Site”) or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly
- Name, email address, phone number, and address (e.g., when requesting a quote or scheduling services).
Service-related Information
- Details about your property or project when you request restoration or cleaning services.
Automatically Collected Information
- IP address, browser type, device information, and usage data collected through cookies, analytics tools, and similar technologies.
Third-Party Information
- If you contact us through social media, advertising platforms, or referral partners, we may collect information shared with us through those platforms.

2. How We Use Your Information

We use your information to:

Provide and manage our cleaning and restoration services.
Respond to requests, quotes, and customer support inquiries.
Improve our website, marketing, and service offerings.
Send important updates, promotions, or service reminders (you may opt out at any time).
Comply with legal, regulatory, or safety obligations.

3. Sharing Your Information

We do not sell your personal information. We may share information with:

Service providers and contractors (e.g., IT, marketing, payment processors) who help us operate our business.
Legal authorities if required by law, court order, or to protect our rights and safety.
Business transfers if we undergo a merger, acquisition, or sale of assets.

4. Cookies and Tracking

Our Site may use cookies and similar technologies to improve user experience, analyze traffic, and deliver targeted ads. You can adjust your browser settings to refuse cookies, though some features may not function properly.

5. Your Privacy Rights

Depending on your location, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR), including:

The right to access and receive a copy of your personal data.
The right to correct or delete your information.
The right to opt out of marketing communications.
The right to restrict or object to certain data uses.

To exercise these rights, contact us at office@louiesrestoration.com or 605-624-2485.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission is completely secure.

7. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

8. SMS / Text Message Communications

If you agree when asked by phone or sign up on our website, Louie's Cleaning and Restoration (a d/b/a of Callaghan Carpet Cleaning) will send you text messages about your appointments: booking confirmations, day-before reminders, and service updates. Consent is not a condition of purchase.

Message frequency: Varies based on your inquiry and service needs.
Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-out: Reply STOP at any time to unsubscribe from SMS messages. You will receive a one-time confirmation and no further messages will be sent.
Help: Reply HELP for assistance, or contact us at 605-624-2485 or office@louiesrestoration.com.
No sharing: We do not sell, rent, or share your mobile number or text messaging consent with third parties or affiliates for marketing or promotional purposes.

For questions about our text messages, contact Louie's Cleaning and Restoration, 1225 E Cherry St, Vermillion, SD 57069, at 605-624-2485 or office@louiesrestoration.com. Full text message terms and sign-up form: louiesrestoration.com/text-message-terms

Terms and Conditions

Last updated: March 2026

1. Acceptance of Terms By accessing or using the website at louiesrestoration.com and contacting Louie's Cleaning and Restoration, you agree to these Terms and Conditions.

2. Services Louie's Cleaning and Restoration provides water damage restoration, carpet cleaning, and related services. Service availability, pricing, and scope are determined on a per-job basis. Estimates are not guarantees of final cost.

3. SMS / Text Message Communications If you agree when asked by phone or sign up on our website, Louie's Cleaning and Restoration will send you text messages about your appointments. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. We do not sell or share your mobile number or text messaging consent with third parties for marketing purposes. Full text message terms and sign-up form: louiesrestoration.com/text-message-terms

4. Website Use You agree to use this website for lawful purposes only. You may not attempt to disrupt, hack, or misuse any portion of the site.

5. Accuracy of Information We strive to keep information on this site accurate and up to date, but we make no warranties regarding completeness or accuracy. Service details, pricing, and availability are subject to change.

6. Limitation of Liability Louie's Cleaning and Restoration is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our services beyond the amount paid for services rendered.

7. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.

8. Governing Law These Terms are governed by the laws of the State of South Dakota. Any disputes shall be resolved in the courts of Clay County, South Dakota.

9. Changes to These Terms We reserve the right to update these Terms at any time. Continued use of the website after changes constitutes acceptance of the revised Terms.

10. Contact Louie's Cleaning and Restoration Vermillion, SD 605-624-2485 office@louiesrestoration.com

Louie's Cleaning & Disaster Restoration